Okay Trendy FAQs: Your Guide to Perfect Fit
Q1: How to be an VIP in Okay Trendy?
Simply Chic, leave us your email address, then you can be our VIP to enjoy the latest lingerie fashion news, with best price.
Q2: What size should I buy?
Kindly follow Okay Trendy Size Guide to find out your underbust & upperbust.Sizes may vary due to different designs, kindly strictly follow the size chart, rather than your experience.
Q3: Can I get some discount?
All our product prices are fixed mostly, except for some marketing activities period.
Q4:What kinds of payment can be chosen?
Both Paypal and Credit Cards are available for your choices
Q5: What to do if my payment failed?
You are advised to call the phone number behind your card or use another bank card to pay. Remember to write and check the information before submitting the payment.
Q6: How do you guys do QC on the products?
Strict QC process in the whole process during either material, lingerie production or packaging.
Q7: Where is my order?
Once an order is placed, please allow 3-7 days for the order to be packed and shipped from our warehouse. Upon shipment, you will receive an email with your tracking information so you could track the package online. Also you can track your parcel on the following website using your tracking number:http://www.17track.net/en or http://global.cainiao.com/detail.htm
Q8: What's the delivery time?
Normal delivery time to different countries differ, it takes 7-30 days to United State and to Europe. For other market, kindly track the parcel on line to get the location of it.
Q9: What's the Return & Exchange poiicy?
When you receive the items, and it turns out to be either wrong items or wrong color, wrong sizes, CONTACT US FOR SOLUTIONS.If in the end, you prefer to RETURN or EXCHANGE, our specialist will guide you to the next process. Make sure everything is as good as what it should be:items at full good status,tag ready,original package, accessory.etc Make sure the parcel is sent by a trackable logistic way so that we could make ourselves in the same page. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
Q10:Is there any customs tax?
Due to different policies in different countries, there might be customs tax that should be paid by buyer.
Q11: How long can I get my Refund back?
For Paypal payment, please allow 3-7 working days for the transaction to be completed on your account. For credit card payment, it will take 7 to 25 working days depending on your credit card merchant. Anyway, in the end, always feel free to chat with us for any questions.
Q12: About feedback?
If you you are satisfied with our products and services, please give us positive feedback and 5 stars.
If you don't satisfied our products, please contact us before you leave negative feedback. We guarantee we will 100% solve any problem for you.
